Privacy policy
Privacy Policy Last updated: January 8, 2026
This Privacy Policy describes how Eternal Memory Gifts (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eternalmemgifts.com (the "Site").
1. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Information We Collect Directly from You:
Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Personalization Data: Photos, names, and dates uploaded by you for the purpose of customizing products (via apps such as Upload-Lift).
Customer Support: Information you choose to include in communications with us.
Information We Collect Automatically (Cookies): We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser information, IP address, and time zone. We use this to power our Site, remember your preferences, and run analytics.
2. How We Use Your Personal Information We use your personal Information to provide our services to you, which includes:
Product Fulfillment: Processing your payment, creating your personalized items, arranging for shipping, and providing you with invoices and/or order confirmations.
Communication: Communicating with you about your order status or customization details.
Screening: Screening our orders for potential risk or fraud.
Marketing: We may use your personal information to show you advertisements for products or services we believe may be of interest to you.
3. Sharing Personal Information (Third Parties) We share your Personal Information with service providers to help us provide our services and fulfill your contracts with us.
Shopify: Our store is powered by Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Judge.me: We may share your email address with our review partner, Judge.me, to request feedback on your purchase.
Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioral Advertising We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (e.g., via Facebook Ads or Google). You can opt out of targeted advertising by using the links below:
5. Your Rights and Choices Depending on where you live (e.g., California or the European Union), you may have the right to:
Access / Know: Request access to personal information that we hold about you.
Delete: Request that we delete personal information we maintain about you.
Correct: Request that we correct inaccurate personal information.
If you would like to exercise these rights, please contact us at the email address below.
6. International Users Please note that your personal information may be transferred, stored, and processed outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers (like Printify) in these countries.
7. Data Retention When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.
8. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at heavenlyinspirationsllc@gmail.com or by mail using the details provided below: