FAQ - Eternal Memory Christian Memorial Gifts

Discover answers to FAQs about Eternal Memory’s Christian memorial gifts, including customization, shipping, and care for personalized sympathy gifts like keychains and jewelry boxes.

What types of products does Eternal Memory offer?

We offer faith-based sympathy and memorial gifts, including customizable photo keychains, ornaments, canvas prints, mugs, journals, blankets, and jewelry boxes. Each product features sacred watercolor designs of Jesus, the Virgin Mary, or biblical scenes to provide comfort and honor loved ones.

How can I customize my order?

Most products, like keychains, ornaments, and canvas prints, allow personalization with photos, names, dates, or Bible verses. Jewelry boxes can be customized with a loved one’s name only. You’ll find customization options on each product page, where you can upload photos or enter text during checkout.

What are the shipping times and costs?

Shipping times vary by product and location. Handcrafted keychains typically ship within 5–7 business days, while POD products ship within 7–10 business days. Shipping costs are calculated at checkout based on your location and order size. We currently ship within the U.S. only.

What is your return or refund policy?

We want you to be fully satisfied with your purchase. Handcrafted keychains can be returned within 14 days if defective. POD products follow our partner’s return policy, which allows returns for damaged or incorrect items. Please contact us at asketernalmemory@gmail.com to initiate a return.

How do I care for my Eternal Memory products?

Keychains: Wipe with a soft, dry cloth; avoid water exposure to protect the resin. Mugs: Dishwasher-safe but handwashing is recommended to preserve the design. Canvas Prints and Blankets: Spot clean with a damp cloth; avoid harsh chemicals. Jewelry Boxes: Dust with a soft cloth to maintain the finish.

Do you offer international shipping?

Currently, we ship only within the United States. We hope to expand internationally in the future—stay tuned!