FAQ - Eternal Memory Christian Memorial Gifts

Discover answers to FAQs about Eternal Memory’s Christian memorial gifts, including customization, shipping, and care for personalized sympathy gifts like memorial blankets and keepsake boxes.

What types of products does Eternal Memory offer?

We specialize in faith-based memorial keepsakes designed to provide comfort and honor the memory of your loved ones. Our collection focuses on premium items like our signature Memorial Blankets, as well as personalized ornaments, mugs, and keepsake boxes. Many of our designs feature sacred watercolor artwork and scripture to create a truly meaningful tribute.

How can I customize my order?

Creating a personal tribute is simple. On each product page, you will find options to upload a cherished photo or enter your loved one's name. Simply fill in these details before adding the item to your cart, and we will take care of the rest.

What are the shipping times and costs?

Because every item at Eternal Memory is custom-made to order, please allow 2–7 business days for us to print and produce your gift. Once shipped, delivery within the United States typically takes an additional 3–5 business days.

Shipping Costs: Shipping is calculated at checkout based on your location, but we are pleased to offer Free Shipping on all orders over $75.

What is your return or refund policy?

We want you to be fully satisfied with your memorial keepsake. Because our items are personalized specifically for your loved one, we generally cannot accept returns or exchanges for a change of mind.

However, if your order arrives damaged, defective, or with a printing error, please contact us immediately at asketernalmemory@gmail.com. We will happily arrange a free replacement or refund to ensure you have a perfect tribute.

How do I care for my Eternal Memory products?

Memorial Blankets: Machine wash cold on a gentle cycle. Tumble dry on low heat. Do not bleach or dry clean.

Mugs: While our mugs are dishwasher-safe, we recommend hand-washing to preserve the vibrancy of the design over many years.

Keepsake Boxes & Ornaments: Simply dust or wipe gently with a soft, dry cloth to maintain their finish.

Do you offer international shipping?

Currently, we ship only within the United States. We hope to expand internationally in the future to bring comfort to families worldwide—stay tuned!